While there are many managers who are leaders, people need to understand that not all managers have leadership qualities. Many just focus being in charge of administrative tasks and making sure that the day-to-day operations go as planned.
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The ‘Five Whys’ is the simplest method for root cause analysis. Take each presumptive cause and ask ‘why’ continuously until you exhaust that line of questioning.
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With analytics, your goal is normally to change how someone decides or takes an action.
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In a previous blog, we talked about the 4 leadership qualities that every leader must possess. We discussed why leadership is essential and how it can positively impact your business.
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Shift Left is a principle that focuses on sharing knowledge within the organization.
Learn More >The following is a structured approach to conducting any analysis.
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Imagine yourself sitting in a room with the CIO, CTO, and other operational leaders who are asking you for your views on what is negatively impacting response and resolve times with respect to the service disruptions as well as service requests.
Learn More >In this post, I will provide some visualizations to support the Ticket Analytics initiative.
Learn More >As enterprises struggle with inconsistent service, inability to maintain basic service levels, and poor service availability, the results are revenue losses, negative customer experience, and reputational damage.
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A Jñāna Optimized Unified Delivery Model ensures that the Total Quality Management process focuses…..
Learn More >A Jñāna Optimized Unified Delivery Model ensures that the Total Quality Management process focuses…..
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(Full Environmental Scan Of All Services)
Application Analytics(Applications, Email, VPN, Password, Printer Issues)
Delivery Excellence Assessments(Operational Health Check of Enterprise Performance, Tower(s) Performance, or Services Performance.)
