Self-service is an important part of many digital transformation initiatives, but it's not always easy to implement. The promise of self-service is a seductive one.
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When it comes to fixed price projects, there are a lot of things that need to be taken into consideration in order to ensure profitability and manage risk.
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It is often said that success in business is all about having a clear and effective strategy. This is especially true for businesses with a complex or matrix organizational structure, which can be difficult to manage without effective upline management and governance system.
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The dispatch rate from the service desk to other teams is crucial since it indicates the efficiency of the desk.
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The term leadership gets thrown out quite a bit. However, what does it mean when someone says you are a good leader or what does it mean when someone says you have good leadership qualities?
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Every organization experiences turnover or attrition. It is simply a fact of life. However, how you deal with it can make all the difference in the world.
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It can be difficult to maintain staffing levels at your Service Desk when the workload seems to keep increasing. And it's no wonder - with more services being supported and second-level tasks shifted to the first level, there's just more for your team to handle!
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Organizational success is dependent on implementing organizational change that understands the delicate and essential interactions between management systems, technology, and processes. but also realizes the importance of an effective employee engagement, enablement, and empowerment system.
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Service desks that don't have a handle on their Cost per Ticket are missing out on an important metric. Service and support managers need to know their Cost per Ticket in order to measure the success of their service desk.
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A Jñāna Optimized Unified Delivery Model ensures that the Total Quality Management process focuses…..
Learn More >A Jñāna Optimized Unified Delivery Model ensures that the Total Quality Management process focuses…..
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(Full Environmental Scan Of All Services)
Application Analytics(Applications, Email, VPN, Password, Printer Issues)
Delivery Excellence Assessments(Operational Health Check of Enterprise Performance, Tower(s) Performance, or Services Performance.)
