As enterprises struggle with inconsistent service, inability to maintain basic service levels, and poor service availability, the results are revenue losses, negative customer experience, and reputational damage.

Sometimes the impact of Service Disruptions isn’t felt by the Technology and Operations teams until the Lines of Business raise the alarm. What is a simple server disruption can lead to the inability to process customer orders, resulting in revenue loss and brand

Technology and Operations teams need to better understand the impact the uptime and availability of the IT departments on business. As you can see from the sample list below, the typical IT struggles can have impact on the Organization.

A lack of control and oversight and lead to operational challenges which in turn lead to significant business disruptions.

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