Blogs

February 16, 2022

Turn Data-Driven Insights Into Powerful Narratives Or Stories That Would Grab The Attention Of All Stakeholders And Compel Them To Listen.

Turn data-driven insights into powerful narratives or stories that would grab the attention of all stakeholders and compel them to listen.

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February 8, 2022

How Do You Present Your Insights To Your Audience?

Once You Have Completed Your Analysis. How Do You Present Your Insights To Your Audience?

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February 8, 2022

Theoretical vs Applied Data Analytics

As much as we focus on the technical and theoretical aspects of Data Analytics and Data Science - I hope at some point, people start talking from an Applied standpoint.

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February 7, 2022

How Do You Improve Customer Satisfaction/Client Experience In Your Organization?

Clients expect their products and services to be available when they need them, whether they are internal or external.

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June 6, 2022

DWS Service Desk Rescue Series: The 4 Key Management Systems To Drive Operational Stability

The previous blog talked about the four fundamental management disciplines: organization and management systems, processes and procedures, technology and tools, and mindsets and behaviours. These four can be further broken down into a more detailed view.

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June 6, 2022

DWS Service Desk Rescue Series: The 16 Upline Management & 4 Governance Systems To Drive Operational Stability

The Upline Management and Governance systems established and executed by the senior leadership team are essential in ensuring that the day-to-day operations are aligned with the organization's strategic objectives.

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February 7, 2022

The Emergence of The Operational Management Reference Framework

What you have before you is the operational management reference framework developed over 30+ years of global IT operations experience, across 100+ clients.

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February 7, 2022

Everything Starts With Leadership - The 4 Key Leadership Qualities

The term leadership gets thrown out quite a bit. However, what does it mean when someone says you are a good leader or what does it mean when someone says you have good leadership qualities?

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June 6, 2022

DWS Service Desk Rescue Series: The 15 Core Operational Management Systems to Drive Operational Stability

As we discussed previous blogs, these core processes which are part of the operational management framework, are essential in ensuring operational stability.

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December 11, 2020

Our End-to-End Ticket Analytics Methodology and Timeline

A Jñāna Optimized Unified Delivery Model ensures that the Total Quality Management process focuses…..

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December 11, 2020

Our End-to-End Ticket Analytics Methodology and Timeline

A Jñāna Optimized Unified Delivery Model ensures that the Total Quality Management process focuses…..

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