February 6, 2022

Types of Analytics Which Can Be Performed

What are the 13 Stages of Jnana Analytics?

February 7, 2022

Services (Delivery) Excellence As a Service

The approach to conducting Services Excellence/Delivery Excellence/Operational Excellence Assessments. These assessments can be a feeder into the Ticket Analytics.

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February 8, 2022

How Critical Are First Line Managers

First Line Managers are critical to the well-being of an organization as they directly manage and have great influence over employees who perform the day to day operational work.

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February 16, 2022

A Case For Better Analytics: Mind Over Machine?

In the age of Big Data and Analytics, it's surprising to see that many organizations still struggle with the ability to extract meaningful information from their data repositories, information that can give them invaluable insight into better understanding their operations.

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May 8, 2022

DWS Service Desk Rescue Series: Service Desk Analytics As a Service Outline

Within the world of IT, the Service Desk is the single point of contact for all services a company provides to its employees.

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February 16, 2022

There Is Innovation With Respect To Technology, But Where Is The Innovation With Respect To Employee Engagement And Enablement?

Nearly every post or update on Linkedin has to do with new technology. Whether it's the Cloud, Analytics, Big Data, Virtualization, new Software, new Hardware, or new Services. The focus is always on something new and something shiny.

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February 6, 2022

Are You Dealing With Issues & Escalations That Are Getting Out Of Hand?

When issues associated with requests are not resolved in a manner that is satisfactory to the Requester of the issue, an escalation may be initiated resulting in senior executives and multiple people being unnecessarily involved. How the escalation is responded to and acted upon can have a significant impact on the client relationship.

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February 6, 2022

Can You Relate To Some Of These Business Challenges?

As enterprises struggle with inconsistent service, inability to maintain basic service levels, and poor service availability, the results are revenue losses, negative customer experience, and reputational damage.

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February 7, 2022