February 21, 2022

Common Lessons Learned From Delivery Excellence Assessments

Our goal with our Delivery Excellence Assessment Service is to provide data-driven insights for improving delivery excellence across the organization.

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June 22, 2022

DWS Service Desk Rescue Series: Reducing Call Handle Times

So what causes high Average Handle Times and how can you reduce it? For that, we will once again refer to our Operational Management Reference Framework.

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June 26, 2022

When There Is No Compelling Reason To Change, The Result Is Status Quo

To drive urgency for change and overcome Status Quo Bias, you must educate prospects about unconsidered needs, unmet or yet unknown obstacles or missed possibilities inhibiting their business growth.

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May 7, 2022

DWS Service Desk Rescue Series: Within The IT World, Let’s Look At Some Service Desk Issues

In a previous blog, we were looking at general IT operational issues. In this blog, we will look at some of the issues that specifically touch the service desk.

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April 9, 2022

Can You Fix The Hot Dog Stand?

If you have never owned or worked in a hot dog stand, can you really be in a position to advise the owner on how to achieve its goals and objectives or how to overcome its challenges?

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May 27, 2022

The Surprising Truth about Employee Performance Assessments

An employee performance evaluation is an opportunity for both the employee and the manager to review the employee’s job performance, the quality of their deliverables, strengths, and areas of improvement with respect to documented expectations.

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March 23, 2022

Guiding Principles of Financial (Billing, Revenue, GP, Cost) Management

A Jñāna Optimized Unified Delivery Model utilizes Financial Management Systems that provide Senior Managers the skills and confidence they need to analyze and interpret financial information for improved decision making.

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February 14, 2022

Fortified Change Management Process

The Fortified Change Management Process is a process to ensure that any Failed Changes or Changes Implemented with Problems are minimized.

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March 23, 2022

The Continual Service Improvement Manager/Coordinator

Continual Improvement is about never being satisfied with the status quo. It is a mindset and behavior about always looking to improve yourself and your environment.

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