As the amount of collected data increases, so do the number of reports and associated metrics. However, as the focus shifts to gathering and presenting the data, many organizations fail to analyze the data to extract insights.
Learn More >A challenge that many organizations have is the ability to extract meaningful information from their data repositories, information that can give them valuable insight into better understanding their operations.
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As enterprises struggle with inconsistent service, inability to maintain basic service levels, and poor service availability, the results are revenue losses, negative customer experience, and reputational damage.
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The Quality Ticket Monitoring Process is designed to ensure that any and all work that is being produced is assessed for the right level of quality. The Process ensures that all team members are executing in a unified/standardized manner.
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An employee performance evaluation is an opportunity for both the employee and the manager to review the employee’s job performance, the quality of their deliverables, strengths, and areas of improvement with respect to documented expectations.
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The goal of every business is simple: Increase Customer Satisfaction, Generate more Revenue, and Maximize Profits.
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What they fail to realize is the impact of employee connectedness on the service disruptions. When employees are not engaged, not empowered, or not enabled, the availability, reliability, maintainability, and serviceability of the organization will be at risk.
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Executives and Management will state they have a balanced approach to managing the business. However, Operations teams will state that the focus is largely on technology, tools, and processes and not on the people.
Learn More >Knowledge Management focuses on how an organization identifies, creates, captures, acquires, shares, and leverages knowledge. Systemic processes support these activities, which also enable the replication of successes; All of these are specific actions organizations need to take to manage their knowledge.
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A Jñāna Optimized Unified Delivery Model ensures that the Total Quality Management process focuses…..
Learn More >A Jñāna Optimized Unified Delivery Model ensures that the Total Quality Management process focuses…..
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(Full Environmental Scan Of All Services)
Application Analytics(Applications, Email, VPN, Password, Printer Issues)
Delivery Excellence Assessments(Operational Health Check of Enterprise Performance, Tower(s) Performance, or Services Performance.)
