It can be difficult to maintain staffing levels at your Service Desk when the workload seems to keep increasing. And it's no wonder - with more services being supported and second-level tasks shifted to the first level, there's just more for your team to handle!
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Every organization experiences turnover or attrition. It is simply a fact of life. However, how you deal with it can make all the difference in the world.
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The term leadership gets thrown out quite a bit. However, what does it mean when someone says you are a good leader or what does it mean when someone says you have good leadership qualities?
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The dispatch rate from the service desk to other teams is crucial since it indicates the efficiency of the desk.
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It is often said that success in business is all about having a clear and effective strategy. This is especially true for businesses with a complex or matrix organizational structure, which can be difficult to manage without effective upline management and governance system.
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When it comes to fixed price projects, there are a lot of things that need to be taken into consideration in order to ensure profitability and manage risk.
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Self-service is an important part of many digital transformation initiatives, but it's not always easy to implement. The promise of self-service is a seductive one.
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A Jñāna Optimized Unified Delivery Model ensures that the Total Quality Management process focuses…..
Learn More >A Jñāna Optimized Unified Delivery Model ensures that the Total Quality Management process focuses…..
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(Full Environmental Scan Of All Services)
Application Analytics(Applications, Email, VPN, Password, Printer Issues)
Delivery Excellence Assessments(Operational Health Check of Enterprise Performance, Tower(s) Performance, or Services Performance.)
