The goal of the communication and ticket updates process for end-users is to provide updates on tickets in a timely and efficient manner. Updates should be clear, concise, and accurate. Communication should be proactive, professional and courteous.
Learn More >
It's easy to understand why customer support agents might want to avoid difficult tickets. These tickets can be frustrating and time-consuming, and they don't always offer the most positive outcome.
Learn More >
Service level management is a process that provides a structured approach to the collection, measurement, and reporting of key metrics. It also aims to improve the relationship between business and IT and improve the overall quality of service.
Learn More >
In the previous blog, we talked about the 4 leadership qualities that every leader must possess. We discussed why leadership is essential and how it can positively impact your business.
Learn More >
In today's business world, it is more important than ever to ensure that your resources are being used in the most efficient way possible.
Learn More >
Operational Management is a fundamental part of any organization and it plays a vital role in the success of the organization.
Learn More >
If you're running a service desk, then you know that client journey management is essential to keeping your clients happy.
Learn More >
Service desks that don't have a handle on their Cost per Ticket are missing out on an important metric. Service and support managers need to know their Cost per Ticket in order to measure the success of their service desk.
Learn More >Organizational success is dependent on implementing organizational change that understands the delicate and essential interactions between management systems, technology, and processes. but also realizes the importance of an effective employee engagement, enablement, and empowerment system.
Learn More >
A Jñāna Optimized Unified Delivery Model ensures that the Total Quality Management process focuses…..
Learn More >A Jñāna Optimized Unified Delivery Model ensures that the Total Quality Management process focuses…..
Learn More >
(Full Environmental Scan Of All Services)
Application Analytics(Applications, Email, VPN, Password, Printer Issues)
Delivery Excellence Assessments(Operational Health Check of Enterprise Performance, Tower(s) Performance, or Services Performance.)
