The Root Cause is the factor, or factors, that when eliminated or changed, will prevent the recurrence of a given or like problem. Root Cause Analysis (RCA) is a technique to identify, document and implement cost-effective solutions to eliminate the actual cause of a problem, not just the symptoms, and prevent recurrence of the same or like problem.
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As service disruptions rise in organizations, resulting in loss or potential loss of the availability or performance of services, the task of detecting, reporting, analyzing, tracking and correcting the service disruptions falls to the Problem Management team.
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To begin the process of understanding the current landscape, we start with the accelerated assessment. This helps to identify areas of strengths and areas of focus.
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A Jñāna Optimized Unified Delivery Model understands that success is dependent on implementing organizational change that not only understands the delicate and important interactions between technology, processes, and people, but realizes the importance of an effective employee engagement & enablement system.
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A Jñāna Optimized Unified Delivery Model utilizes the Tools Management Systems to ensure that each tool currently used is described in detail, as well as how it is deployed, configured, and functioning with the expected skill levels for the staff that are eligible to use it. This system provides a reference framework of core base tools and a template to document department-specific tools that every organization should implement to establish an optimized Unified Delivery Model.
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Organizations that don't adequately manage performance and capacity not only expose key business operations to unnecessary risk, but also invite cost inefficiencies attributable to under- or over-utilized resources.
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The identification of common IT Challenges have been developed from extensive global experience across a diverse set of industries and countries. In each case, it was the same issues, having the same impact, and caused by the same underlying reasons. The Jnana IPC Analytics Framework has captured these issues and using our proven toolset, we are able to identity and provide recommendations to remediate the issues in a timely manner.
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A friend with 25+ yrs of service, recently told me that, “The Employee Engagement surveys are ridiculous, no one looks at them, none of the submitted suggestions have been implemented, and nothing has changed in the years we have been doing these surveys. So why bother?”
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So how does an IT operations analyst help with revenue, profits, and client experience?
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A Jñāna Optimized Unified Delivery Model ensures that the Total Quality Management process focuses…..
Learn More >A Jñāna Optimized Unified Delivery Model ensures that the Total Quality Management process focuses…..
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(Full Environmental Scan Of All Services)
Application Analytics(Applications, Email, VPN, Password, Printer Issues)
Delivery Excellence Assessments(Operational Health Check of Enterprise Performance, Tower(s) Performance, or Services Performance.)
