If you're running a service desk, then you know that client journey management is essential to keeping your clients happy.
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Operational Management is a fundamental part of any organization and it plays a vital role in the success of the organization.
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In today's business world, it is more important than ever to ensure that your resources are being used in the most efficient way possible.
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In the previous blog, we talked about the 4 leadership qualities that every leader must possess. We discussed why leadership is essential and how it can positively impact your business.
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Service level management is a process that provides a structured approach to the collection, measurement, and reporting of key metrics. It also aims to improve the relationship between business and IT and improve the overall quality of service.
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It's easy to understand why customer support agents might want to avoid difficult tickets. These tickets can be frustrating and time-consuming, and they don't always offer the most positive outcome.
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The goal of the communication and ticket updates process for end-users is to provide updates on tickets in a timely and efficient manner. Updates should be clear, concise, and accurate. Communication should be proactive, professional and courteous.
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The Mean Time To Restore (MTTR) Analysis process focuses on understanding the effectiveness of restoring a disrupted service as quickly as possible to minimize the impact on the business.
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The Backlog Analysis process focuses on understanding the flow rate of tickets, the processing rates, SLAs and Client/Supplier availabilities to establish a process behaviour.
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A Jñāna Optimized Unified Delivery Model ensures that the Total Quality Management process focuses…..
Learn More >A Jñāna Optimized Unified Delivery Model ensures that the Total Quality Management process focuses…..
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(Full Environmental Scan Of All Services)
Application Analytics(Applications, Email, VPN, Password, Printer Issues)
Delivery Excellence Assessments(Operational Health Check of Enterprise Performance, Tower(s) Performance, or Services Performance.)
