Nearly every post or update on Linkedin has to do with new technology. Whether it's the Cloud, Analytics, Big Data, Virtualization, new Software, new Hardware, or new Services. The focus is always on something new and something shiny.

Yet, the most critical asset to an organization's success, the single asset that can make or break an organization, its PEOPLE, is never talked about. While there is Innovation with respect to technology, there is hardly any innovation with respect to better engaging and enabling our resources.

When we have employees making the following comments:

• I don’t give a sh*t!
• No matter what we do, nothing will change!
• If we do good – it’s the same, if we do bad – it’s the same - and if we do nothing – it’s the same. So why do anything!
• Lacking enthusiasm to fix problems.
• Motivation is decreasing each day.
• Management is not caring about the employee to make them stay
• Don’t want to leave, but not happy here
• Etc...

We can understand why organizational uptime and availability suffers and ultimately there is negative impact to Revenues, Profits, and Customer Satisfaction.

Leaders will realize that by investing in new and innovative ways of better engaging and enabling their employees, they will not only maximize uptime and availability, but also realize the growth of organic innovation. Ultimately, our people know what the issues are and how to compete in the marketplace. Why not energize our people to show us the way?

To get started, implementing the following 16 distinct processes will help you to better engage and enable your employees.

1. Communications Process
2. Cross-Tower Management Process
3. Department Level e-Newsletters
4. Monthly Accomplishments Process
5. Employee Council
6. Employee Potlucks
7. Most Valuable Person (MVP) Program
8. Round Table Discussions with CTO/CIO
9. Skip Level Interviews
10. Employee Anonymous Feedback Program
11. Structured 1-on-1 Meetings Process
12. Structured Team Meetings (Department, Inter-Department)
13. Client Relationship / Business Unit Management Process
14. Daily WHY (What Happened Yesterday) Process
15. Pre-Shift Process
16. Vendor Management Process

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