In earlier blogs, I had posted about IT Operational Analytics - focusing on ITSM ticket analytics. I later, provided a drill-down of IT Operational Analytics, by focusing on Service Desk Analytics. An important area of focus for any business out there.

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Today, I will share the approach to conducting Services Excellence/Delivery Excellence/Operational Excellence Assessments. These assessments can be a feeder into the Ticket Analytics.

Once again, take note that the approach is very similar. Starting to see a pattern/theme here?

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